Chicken Coop Dyeworks - For the Color in Ewe
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F.A.Q

GIFT & VOUCHER

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SHIPPING & RETURN

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SHOPPING ONLINE

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How to order

WHAT SHIPPING METHOD ARE AVAILABLE?

Shipping within the United States and its Territories is via U.S. Postal Service, utilizing Priority Mail.  All International Orders are shipped via the U.S. Postal Service, First Class International.

DO YOU SHIP INTERNATIONALLY?

Yes, we will ship internationally, however the purchaser is responsible for all applicable import duties and V.A.T. taxes.  Additionally, purchaser is responsible for any shipping fees.

HOW CAN I RETURN A PRODUCT?

Please send an email to Admin@coopdye.com in the event you are unsatisfied with your product.  Purchaser will be responsible for the cost of the return postage.  In the event the product was a custom dye, Purchaser may be assessed a 15% restocking fee.  Please see the Refunds and Returns Policy for further information.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

If your order is in stock, it should ship within 24-48 hours of placing the order.  In the event that your order is a custom dye order, it may take 2-3 weeks for the yarn to be ready to ship.  Once your order is placed with the U.S. Postal Service, delivery time is based upon the terms and conditions of Priority Mail Service.  A tracking number will be supplied with each completed order so that you can determine the date of delivery.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

You can use the Contact Us Form attached to send a notification to us or you can send an email to:  Carol@coopdye.com or Admin@coopdye.com

Payment & Shipping

There are several ways to pay!  You may use your credit card.  We accept all major cards.  We also accept Paypal.  See our Terms and Conditions which may apply.

Shipping is free on all custom order and stock orders over $120.

WHAT SHIPPING METHOD ARE AVAILABLE?

Shipping within the United States and its Territories is via U.S. Postal Service, utilizing Priority Mail.  All International Orders are shipped via the U.S. Postal Service, First Class International.

WHAT SHIPPING METHOD ARE AVAILABLE?

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HOW LONG WILL IT TAKE TO GET MY PACKAGE?

If ordering from stocked items, a minimum of 3-5 days.  If placing a custom order, 2-3 weeks.  See the FAQ above.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Contact Admin@coopdye.com or you can complete the Contact Us form, above.

HOW CAN I RETURN A PRODUCT?

Please send an email noting your desire to return the item.  If the item is a custom order, you may be charged a 15% restocking fee.  Please see the FAQ above.